Terms & conditions.
Company information
Kingdom is the public name of Kingdom Lifestyle Culture Inc.
Registered Arizona, U.S.A.
ORDERING
When you place an online order through the site, you will be requested to provide personal and card payment details.
Orders on the site are subject to the required stock availability. Items added to your basket on the site will not be reserved for you, and are available for sale to other customers browsing the online store at the same time.
When you have placed your order via the site, stock will be reserved for your purchase. However, sales will not be finalized until the order dispatches from the warehouse, and payment is successfully taken.
Pricing
All site pricing will be shown in US Dollars (USD).
All sales are shown exclusive of possible shipping costs.
Sale pricing & adjustments
From time to time, Kingdom will run discounted pricing on specific items as part of a sale or promotion. Subject to the sentence below, Kingdom is happy to compensate the difference between the amount paid and the discounted price, if the item was purchased within 14 days of the commencement of the specific discount.
Please note that we are not able to offer any refund if the same item (inc. color/size) is not in stock on the site at the time of the request, or if the item was originally purchased at a discounted sale price or we have already provided a price match on the order.
Payment & order acceptance
We accept the following payment types on our site:
Visa
Mastercard
American Express
Paypal
Gift vouchers and e-vouchers
Payments for all orders are taken when the order is placed, and are subject to fraud checks and checks by the card issuer.
By submitting your order on our site, you are confirming that the credit/debit card is yours or that you have authority from the cardholder to make the payment. We reserve the right to refuse payments & orders for customers who are not 18 years of age or older.
We reserve the right to refuse any payments or cancel orders at our own discretion.
Returns & exchanges
If you are not 100% satisfied with your purchase you can return it for an exchange or refund, provided it is within 90 days of receipt of your order and the item is as new and in the original packaging. All returns for orders over 28 days old must be sent back to Kingdom within one month of the refund or exchange request being made. We reserve the right to refuse refunds for returned items, which are not in sellable condition.
Faulty items will either be replaced, repaired or refunded following evaluation by the Kingdom Customer Services team. For the avoidance of doubt, faulty goods are classified as items that are received damaged or develop a manufacturing fault. Items damaged through general wear and tear are not classified as faulty. Faulty items can returned within twelve (12) months for a replacement or a repair. If neither of these is possible, we will offer a refund.
Returns are only accepted online for items purchased directly from madebykingdom.com. If you have purchased your item from one of our stores, you should return the item directly to the store where the item was purchased. For items bought with one of Kingdom's retail partners, please contact them directly to arrange an exchange or refund.
To initiate a return, simply visit madebykingdom.com/shipping-returns.
Customer services
Order cancelations under the distance selling regulations/ consumer contracts regulations
For customers purchasing in the EU, under the Consumer Protection (Distance Selling) Regulations 2000 (“DSR”) for orders placed before 13 June 2014 and under the Consumer Contracts Regulations 2013 (“CCR”) for those placed on or after 13 June 2014, you have the right to cancel your order within a certain time frame. Kingdom will honour such cancellation provided it is made within fourteen days of receiving your items. Notice must be given in writing, either by email or by post to:
By email:
hey@madebykingdom.com
INTELLECTUAL PROPERTY RIGHTS
Usage of the Kingdom site grants you no rights to any copyright or intellectual property rights relating to the content of the site. All copyright is protected under national and international law.
Any site content can only be reproduced or distributed with express permission from Kingdom Lifestyle Culture Inc.
Store ride terms
By entering a Kingdom Ride, you must review and agree to the ride terms & conditions:
Light usage is mandatory on all Kingdom Life & Bike rides. We reserve the right to refuse participation on rides if you are not in possession of working lights.
Helmet usage is advised.
It is your responsibility to ensure that your bike is roadworthy, and that you are able to get yourself back under your own guidance.
You may be required to sign a waiver form before participating on a Kingdom ride. A ride leader retains the right to refuse participation in a ride without a signed waiver form.
Changes
Any changes we may make to these Terms & Conditions in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to these Terms & Conditions.
Contact
Our contact details are set out under the “Contact” section of the site.
Governing law and jurisdiction
These Terms & Conditions are governed by American law and you and we agree to submit to the non-exclusive jurisdiction of the American courts in respect of any matter arising hereunder.
© Kingdom Lifestyle Culture Incorporated 2017
Last updated: November 2018